Refund policy

Returns and Refunds

Non-custom products

You may request a return of a non-custom product within 7 days of delivery. Returned products must be unused and in good condition.

For returns that are not related to a product quality issue, you are responsible for return shipping costs, and the original outbound shipping charge is not refunded.

Custom products

Custom products are eligible for a refund or remake for quality issues only. Please check your artwork and selected edge finish carefully before confirming your order.

Quality issues

If an item has a quality issue, email frogigogaming@gmail.com with your order number, a description of the issue and clear photos. We cover the cost of resolving confirmed quality issues.

Requesting a return

Contact us before returning any product so we can provide return instructions. Please do not send a return until you receive the appropriate return address and instructions from us.

These terms do not limit rights that cannot be excluded under applicable law.